Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
7.3
Location
8.2
Service
8.0
Dining
6.1
Guest reviews
8.2/10
based on 10 reviews
3.5/5
based on 633 reviews
7.8
7.8/10 based on 2003 reviews
#15 of 30 hotels in Augsburg based on Tripadvisor
Keith
United Kingdom,
June
2024
7.4/10
The hotel's rooms were old and not clean, lacking wardrobe space and coffee-making facilities. However, they were very soundproof and comfortable enough for us to rest in while battling jet lag. The service was very friendly, with staff directing us to places to eat for evening meals and providing overall information on the city's amenities. The location was excellent for exploring the centre, just a 5-minute walk to the Old City. The dining experience was mixed, with good and copious options for the price but lacking in some areas. The facilities were decent but with room for improvement.
Rooms
7.0
The rooms were very soundproof and comfortable for rest, although lacking in cleanliness and some amenities.
Service
8.0
The staff were friendly and helpful, offering guidance on dining options and city amenities.
Location
9.0
The hotel's location was excellent for exploring the centre, just a short walk to the Old City, despite some creepy aspects.
Dining
6.0
The dining experience offered good and copious options for the price, but some aspects were disappointing.
Facilities
7.0
The hotel's facilities were decent but with room for improvement.
Gary
United Kingdom,
April
2024
6.4/10
The hotel is a good place, clean and comfortable rooms. The staff is friendly and helpful. The location is ideal for doing business in town but be aware that it's opposite the local cemetery. The dining options are not the best, and the breakfast can be disappointing compared to other places. Overall, it's a decent spot for the price.
Rooms
8.0
The rooms are well maintained, warm, clean, and the bed was comfortable. It was very quiet with the window closed.
Service
7.0
The service was friendly and helpful.
Location
6.0
The location is good for doing business in town, but be mindful that it's opposite the local cemetery.
Dining
5.0
The dining was a disappointment compared to other places. No croissants, no breads, just a few older hard rolls.
Facilities
6.0
The facilities are average.
Edward
United Kingdom,
March
2024
7.4/10
My stay at the hotel was quite pleasant overall. The rooms were decently spacious for the two of us, even though there were some signs of wear and tear on the doors. It was small but comfortable, providing what we needed after a long day of traveling. The service was top-notch, with very friendly and informative staff. The central location made it easy for us to explore the city. While the dining experience was good, it wasn't exceptional, and they were out of waffle batter at breakfast. The facilities were adequate for our needs.
Rooms
7.0
The rooms were small but comfortable, meeting our basic needs. My room had a filthy carpet and a very small shower room.
Service
9.0
The service was fantastic, from the receptionist to the room attendants. They were friendly and attentive, making our stay enjoyable.
Location
8.0
The location was quite convenient for us, being central and within walking distance to the train station and city center. The helpful staff who spoke multiple languages was a bonus.
Dining
6.0
The dining options were decent, but nothing extraordinary. However, they were out of waffle batter during breakfast, which was a bit disappointing.
Facilities
7.0
The hotel's facilities were sufficient for our stay, providing what we needed during our time there.
Robin
United Kingdom,
February
2024
7.4/10
The hotel had spacious but slightly worn rooms, with some noise and light issues at night. The lack of air conditioning made it uncomfortable during hot weather. The service was mostly friendly and informative, but there was a slight hiccup during check-in. The location was superb, with easy access to the city center and public transportation. The dining was good but a bit pricey. Overall, a decent stay with some minor flaws.
Rooms
7.0
The rooms were quite spacious for the two of us and clean, although showing signs of damage on doors. There were issues with noise, light, and no air conditioning.
Service
8.0
The service was very friendly and informative, but there was a small hiccup during check-in.
Location
9.0
The hotel's location was amazing, right in the center of town with easy access to public transport and the main attractions.
Dining
7.0
The dining experience was good but slightly expensive.
Facilities
6.0
Carl
United Kingdom,
January
2024
7.0/10
I found the hotel to be conveniently located near the city center and in a safe and quiet area. The staff was very nice and accommodating, making my stay pleasant. However, the rooms have some cleanliness issues with stains on the carpets and furnishings. The dining experience was not up to par, and the nearby bakery seemed like a better option for meals.
Rooms
6.0
The rooms had large stains on the carpet and soft furnishings.
Service
8.0
The staff was very nice and accommodating.
Location
9.0
The location is very good, with friendly and helpful staff, though a refrigerator in the room would have been convenient.
Dining
5.0
The dining experience was not so great, and I opted to eat at a nearby bakery instead.
Facilities
7.0
The facilities were average.
Marie
United Kingdom,
January
2024
7.6/10
The hotel offers a great location close to the city center, with convenient tram access right outside. The staff are excellent, but the dining experience could be improved. The underground parking for a small fee is a plus, although the price for dining can make the overall value for money not ideal.
Rooms
8.0
We stayed in a room with very loud air ventilation, booked through a LeClub Accor special offer which included 2 nights, free breakfast, Wi-Fi, and an extra person free. The room was spacious and modern.
Service
7.0
The staff were friendly and accommodating, but there were instances of them entering our room multiple times without much notice.
Location
9.0
The hotel's location is excellent for exploring the center, just a short walk to the Old City. The locked underground parking lot for a small fee is convenient.
Dining
6.0
The dining experience had its downsides, as the added expenses for breakfast can impact the overall value for money. However, the availability of affordable machine coffee was a nice touch.
Facilities
8.0
The hotel offers dry cleaning and laundry services, which add to the convenience of the stay.
Martin
United Kingdom,
October
2023
6.8/10
My stay at the hotel was pleasant overall. The rooms were basic but comfortable and very clean, and the personnel were kind and friendly. However, the heavy traffic outside made it quite noisy. The service was nice, although there were some challenges handling large groups. The location was convenient for reaching the city center, but the noise level was excessive due to its proximity to busy areas. The dining experience was reasonable for the price, with a decent Continental breakfast. The facilities were decent but could be improved.
Rooms
7.5
The rooms were basic but comfortable and very clean, and the personnel were kind and friendly. It was a decent and clean space.
Service
8.0
The service was nice, and they were friendly and helpful. They were accommodating when we needed to change rooms for a working air con.
Location
6.0
The hotel's location was handy with a 5-minute walk into town, although the heavy traffic outside made it very noisy.
Dining
7.0
The dining was reasonably priced, offering a Continental breakfast with a lot of choice, although they could improve in maintaining stock levels.
Facilities
6.0
The facilities were decent but could be improved.
Anthony
United Kingdom,
August
2023
8.2/10
The hotel is in a great location, very convenient with excellent tram access. The rooms were clean and comfortable, and the friendly service added to the overall experience. However, the dining options were a bit lacking, and the breakfast could be improved. The facilities are well-maintained and cater to our needs.
Rooms
8.0
The rooms are clean and well maintained, providing a comfortable stay.
Service
9.0
The service was friendly and helpful, enhancing our stay.
Location
9.0
The location is fantastic, with easy access to the main station and tram services right outside the hotel.
Dining
7.0
The dining options were somewhat limited, and the breakfast could use more variety.
Facilities
8.0
The facilities were well-maintained and suited our needs during the stay.
Ken
United Kingdom,
August
2023
7.4/10
The hotel is conveniently located near the town center and offers very friendly and helpful service. The rooms were simple but perfect for an overnight stay, though slightly dark due to the corner location. The dining options were minimal but acceptable for the price paid. The central location was a definite plus with easy access to public transportation.
Rooms
7.0
The rooms were simple but perfect for an overnight stay.
Service
9.0
The service was very service-minded and the reception staff were friendly and very helpful.
Location
8.0
The hotel's location is very near to the center with friendly and helpful staff, making it easy to access the city attractions.
Dining
6.0
The dining options were minimal but acceptable for the price paid.
Facilities
7.0
The facilities were decent and suitable for a short stay.
Richard
United Kingdom,
May
2023
7.4/10
The hotel is conveniently located in the city center, making it easy to explore the Old City only a short walk away. The rooms, though slightly noisy due to passing trams and traffic, are spacious and above average. The service, while generally friendly and helpful, had a small inconvenience of staff entering the room abruptly in the morning. The dining experience, though not exceptional, offers grilled fish options. Overall, a good value for money stay close to downtown Augsburg.
Rooms
8.0
The rooms are spacious and above average, though can be noisy due to passing trams and traffic.
Service
7.0
The staff is friendly and helpful, but there was a minor issue with them barging into the room early in the morning.
Location
9.0
The hotel's central location allows for easy exploration of the Old City and is only a short walk away.
Dining
6.0
The dining options, including grilled fish, are decent, but not exceptional.
Facilities
7.0
The hotel offers standard facilities for a comfortable stay.
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